Last updated: May 8, 2026
At StreamQ IPTV (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website streamqiptv.store or purchase one of our subscription plans.
By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
1. Information We Collect
1.1 Personal Information You Provide
When you subscribe to our service or contact our support team, we may collect: full name, email address, billing address (when applicable), payment information (processed securely through third-party payment processors), WhatsApp or Telegram username (if you choose to contact us through these channels), any information you voluntarily provide in support communications.
1.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and usage, including: IP address (anonymized after 30 days), browser type and version, operating system, pages viewed and time spent on each page, referring website, device identifiers.
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.
2. How We Use Your Information
We use the collected information to provide, operate, and maintain our IPTV subscription service; to process transactions and send you transaction confirmations; to deliver login credentials and activation details; to respond to customer service requests and support inquiries; to send service-related notifications (renewals, technical updates); to improve our website and services; to prevent fraud and enforce our Terms of Service; to comply with legal obligations.
3. Legal Basis for Processing (GDPR Compliance)
If you are a resident of the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal information depends on the specific information and context: Contract performance (processing necessary to deliver the service you purchased), Legitimate interests (service improvement, fraud prevention, customer support), Consent (marketing communications, which you can withdraw at any time), Legal obligation (compliance with applicable laws and regulations).
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in limited circumstances: with trusted third-party service providers who help us operate our business (payment processors like Stripe, PayPal, cryptocurrency processors; email delivery services; hosting and infrastructure providers; analytics services like Google Analytics with IP anonymization), or when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy: account information for the duration of your subscription plus 12 months, billing records for 7 years to comply with tax and accounting laws, support communications for 2 years, and marketing data until you unsubscribe.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for all data transmission, secure payment processing through PCI-DSS compliant providers, restricted access to personal data on a need-to-know basis, and regular security audits and updates. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
7.1 GDPR Rights (EU/UK Residents)
You have the right to: access your personal data, correct inaccurate data, request erasure of your data (“right to be forgotten”), restrict or object to processing, data portability, withdraw consent at any time, and lodge a complaint with a supervisory authority.
7.2 CCPA Rights (California Residents)
California residents have additional rights under the California Consumer Privacy Act: right to know what personal information is collected, right to delete personal information, right to opt out of the sale of personal information (we do not sell data), right to non-discrimination for exercising privacy rights.
7.3 Canadian Privacy Rights (PIPEDA)
Canadian users have rights under the Personal Information Protection and Electronic Documents Act, including access to and correction of personal information. To exercise any of these rights, contact us at privacy@streamqiptv.store.
8. Children’s Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. When we transfer data internationally, we use appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@streamqiptv.store or support@streamqiptv.store, or via our Contact page.
StreamQ IPTV is committed to transparent and ethical data practices. This policy reflects our ongoing dedication to protecting your privacy.